Should be 4.5 stars. Great place to take your higher end vehicle - Good work, straightforward honest assessment of issues, good turnaround time, reasonable prices. Why not 5 stars? Their phone communications are little less than prompt - plan on calling them about your vehicle rather than the other way around. Nonetheless, I feel like I found the right place to take my audi and I would confidently recommend this shop to anyone with a high end car who wants to avoid the dealer experience.